### Privacy Policy

Rat Control Knoxville is committed to protecting the privacy of our clients and website visitors. As a specialized service dedicated to connecting Farragut and Knoxville residents with reputable rodent control professionals, we understand the importance of handling your personal information with care. This policy outlines our practices regarding the collection, use, and protection of your data to ensure a transparent and trustworthy experience.

We collect several types of information to facilitate our matching services and improve your user experience. When you fill out a form on our website, we collect personal details such as your name, email address, phone number, and physical address. Additionally, when you call our business number, the conversation may be recorded and transcribed for quality assurance. We also gather website usage data through cookies and tracking scripts to understand how visitors interact with our online platform.

The information we collect is used primarily to provide rat control services and schedule appointments with our vetted experts. We use form submissions to send marketing emails, which include a clear opt-out mechanism. Phone numbers provided may be used for SMS marketing and service updates, and we retain this data for analytics and future communication. Call transcriptions are utilized for sales training and process improvement, while all data is subject to disclosure if required by law for legal compliance.

Our website utilizes cookies and tracking technologies to enhance performance and deliver relevant content. We use Google Analytics, Google Tag Manager, and Google Ads to monitor site traffic and run remarketing campaigns. Furthermore, we employ CallRail for call tracking and recording to bridge the gap between digital interactions and phone inquiries. These scripts track site usage patterns, allowing us to optimize our service delivery and maintain high standards of efficiency for our users.

We may share your data with trusted third-party services to facilitate our business operations. This includes CRM platforms for lead management, email marketing providers, call tracking services, and analytics partners. We only collaborate with organizations that agree to maintain strict data confidentiality and security standards. We do not sell your personal data to outside parties, ensuring that your information is used solely for the purposes of resolving your rodent issues.

We retain your personal information only for as long as necessary to provide our services, maintain accurate business records, and fulfill the objectives outlined in this policy. If you wish to have your data removed from our systems prior to our standard retention period, you may request deletion at any time. We strive to balance our need for historical data with your right to privacy by implementing regular data review and purging protocols.

To protect your information from unauthorized access, we implement robust security measures including encrypted connections and restricted data access for our personnel. While no online transmission is entirely secure, we utilize industry-standard protocols to safeguard the integrity of your personal details. Our focus on security ensures that your home address and contact information remain protected while we work to connect you with local pest control experts.

By providing your phone number, you consent to receive SMS and text messages from us. Consent is not a condition of purchase, and you may receive messages at varying frequencies. Standard message and data rates may apply depending on your mobile carrier. You maintain full control over these communications and can opt out at any time by replying STOP to any message, or reply HELP if you require further assistance regarding our text services.

You have the right to access, update, or request the deletion of your personal information at any time. We believe in providing our clients with full control over their digital footprint. If you are a California resident, you have additional rights under the CCPA to know what data is being collected, request the deletion of that data, and opt out of any potential data sharing. We are committed to honoring these requests promptly and transparently to maintain your trust.

This website is not intended for children under the age of 13, and we do not knowingly collect information from minors. We reserve the right to update this privacy policy as our services evolve or as legal requirements change. Any modifications will be posted directly on this page with an updated effective date. For any questions regarding this policy or how your data is handled, please visit our contact page to reach our team directly.